Bilingual Customer Service Agent

Job Summary

A company is looking for a Bilingual Customer Service Agent (Remote).

Key Responsibilities

• Respond to customer inquiries regarding orders, pricing, and returns via phone and CRM
• Process various order types and manage open sales orders to ensure timely shipments
• Collaborate with cross-functional teams and maintain accurate records in CRM and ERP systems

Required Qualifications

• Post-Secondary Education
• Two years' experience in a call center or customer service environment
• Bilingualism (Fluent in both French and English, including writing and speaking)
• Preferred experience in the medical field