Bilingual Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent II Bilingual (Spanish/English).

Key Responsibilities

• Provide superior customer service in a contact center environment
• Coordinate claims and handle eligibility inquiries in both English and Spanish
• Document customer information in the CRM system and mentor other CSRs as needed

Required Qualifications

• High school diploma or equivalent required
• 2+ years of college preferred
• 2+ years of contact center experience preferred
• Must be 18 years of age or older
• Computer proficiency with the ability to navigate multiple screens/programs