Bilingual Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent (English/French) based in Canada.

Key Responsibilities

• Provide empathetic and detailed support to customers via email, live chat, and phone calls
• Act as an advocate for customers, reporting areas for improvement in products or processes
• Collaborate with the customer support team and provide feedback to product and development teams

Required Qualifications

• Fluent in written and spoken English and French
• 3+ years of customer support experience in a fast-paced environment
• Bachelor's degree or equivalent combination of education and experience
• Experience with email, phone, and live chat support, particularly in troubleshooting and problem resolution
• Familiarity with Zendesk, LiveAgent, or Jira is a plus