Bilingual Customer Service Agent

Job Summary

A company is looking for a Bilingual Service Agent I.

Key Responsibilities

• Process basic remote member transactions and perform various member services
• Educate members on remote delivery channels and promote their use
• Meet service level requirements by managing inbound calls effectively

Required Qualifications

• High School diploma or GED
• Financial industry and/or call center experience preferred but not required
• Must be bondable
• Proficient in Microsoft Office and telephone queue systems
• Fluent in English and Spanish