Bilingual Customer Service Agent

Job Summary

Bilingual Customer Service Agent, responsible for providing excellent customer service through managing inbound calls, supporting email inquiries, and documenting customer interactions, in a full-time remote position.

Key Responsibilities:

• Answer inbound customer calls in a professional and courteous manner
• Support email inquiries and chatrooms while providing timely and accurate information
• Document customer interactions and feedback in the system and meet daily performance metrics

Required Qualifications:

• Fluency in French and English, both spoken and written
• High school diploma or GED
• Proficiency in fast-paced multi-tasking and eagerness to learn new technologies
• Strong computer navigation skills and a minimum typing speed of 25wpm
• Ability to work from a quiet, distraction-free environment with required technical specifications