Bilingual Customer Service Agent

Job Summary

Bilingual Customer Service Agent, a full-time remote position, is responsible for managing inbound and outbound calls, providing customer support, and ensuring client satisfaction while adhering to company policies.

Key Responsibilities

• Manage large volumes of inbound and outbound calls
• Identify and assess customers' needs to ensure satisfaction
• Document customer interactions and maintain accurate records

Required Qualifications

• At least one year of high-volume call center experience
• Must be bilingual in English and French
• Proficient in using computers and familiar with Windows and Microsoft Office
• Experience in both inbound and outbound call environments
• Strong phone contact handling skills and ability to multitask