Bilingual Customer Service Agent

Job Summary

Providing superior customer service in a remote environment, the full-time Bilingual Customer Service Agent will manage eligibility inquiries and coordinate claims in both English and Spanish while meeting call center metrics and ensuring customer confidentiality.

Key responsibilities

• Handle customer inquiries and claims electronically and via telephone in both English and Spanish
• Meet established Service Level Agreement (SLA) goals and ensure first call resolution
• Document customer interactions in the Customer Relationship Management (CRM) system and provide mentoring to other customer service representatives as needed

Required qualifications

• High school diploma or equivalent required; 2+ years of college preferred
• 2+ years of contact center experience preferred
• Must be 18 years of age or older
• Proficiency in navigating multiple computer screens and programs while assisting customers
• Strong organizational and communication skills in both English and Spanish