Bilingual Customer Service Associate

Job Summary

A company is looking for a Customer Service Representative - 100% Remote - Bilingual Spanish.

Key Responsibilities

• Handle inbound and outbound customer calls, focusing on productivity
• Utilize CRM systems for technical inquiries and follow up for customer resolution
• Update customer records and adhere to policies regarding escalations and performance goals

Required Qualifications

• Fluency in both English and Spanish
• High school diploma or equivalent
• 1 year of customer service experience
• Ability to navigate various technical devices and troubleshoot common issues
• Self-starter with strong internal motivation