Bilingual Customer Service Associate

Job Summary

A company is looking for a Bilingual Customer Service Associate (Bengali/English) to join their team in India.

Key Responsibilities

• Provide customer support across various platforms including email, chat, and phone
• Assist customers with inquiries and issues while demonstrating empathy and a courteous attitude
• Participate in required initial training and adapt to different work environments as needed

Required Qualifications

• Fluency in both Bengali and English
• Proven experience in customer service, preferably in the BPO industry
• Basic knowledge of Microsoft Office applications, particularly MS Excel
• Flexibility to work multiple shifts, including weekends and holidays
• Ability to work with minimal supervision and adapt to a changing work environment