Bilingual Customer Service Associate

Job Summary

A company is looking for a Bilingual Customer Service Associate (Malagasy).

Key Responsibilities

• Provide customer support across various platforms including email, chat, and phone
• Adapt to different work environments including voice, non-voice, or blended programs
• Participate in required initial training and collaborate with team members to achieve goals

Required Qualifications

• Proven experience in customer service, preferably in the BPO industry
• Knowledge of Microsoft Office applications with average MS Excel skills
• Flexibility to work multiple shifts during weekends or holidays
• Ability to work with minimal supervision
• Empathy and a courteous attitude towards customers