Bilingual Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate Bilingual.

Key Responsibilities

• Handle inbound and outbound calls to assist patients with billing inquiries and complaints
• Utilize computer systems to resolve patient billing questions and document interactions
• Negotiate with patients regarding financial liabilities and educate them on financial assistance programs

Required Qualifications

• Demonstrated experience in customer service, collections, or a call center environment
• Bilingual certification through Alta Language Testing
• Basic computer skills
• Knowledge of excellent customer service behaviors