Bilingual Customer Service Associate

Job Summary

Supporting students, faculty, and staff in a remote environment, the part-time Bilingual Customer Service Associate will manage customer interactions via voice and chat using Amazon Connect, while delivering empathetic and effective solutions.

Key responsibilities

• Support customers through voice and chat, resolving issues using AWS tools
• Document interactions accurately and manage follow-ups in a fast-paced call center setting
• Participate in ongoing training and collaborate with teammates to escalate complex issues

Required qualifications

• Professional fluency in English and Spanish (CERF C1 or higher)
• High school diploma or equivalent
• Must be at least 18 years old and reside in an approved state
• Proficient in using web browsers and able to learn multiple systems
• Available to work on Mondays due to high call volume