Bilingual Customer Service Associate

Job Summary

To assist patients with billing inquiries and ensure satisfaction, the full-time Bilingual Customer Service Associate will manage inbound and outbound calls, utilize computer systems for issue resolution, and negotiate payment plans, all while working remotely.

Key responsibilities

• Provide coverage for all incoming calls and inquiries from patients
• Utilize various computer systems to resolve patient billing questions and document interactions
• Negotiate with patients to resolve financial liabilities and educate them on financial assistance programs

Required qualifications

• Demonstrated experience in customer service, collections, or a call center environment
• Bilingual certification through Alta Language Testing
• Basic computer skills
• Knowledge of excellent customer service behaviors