Bilingual Customer Service Associate

Job Summary

Seeking a Bilingual Customer Service Associate, the full-time remote position will manage inbound customer inquiries, provide exceptional service by explaining benefit coverage, and assist clients with insurance cases while ensuring a high level of customer satisfaction.

Key responsibilities

• Handle inbound customer inquiries via phone and email with professionalism and empathy
• Open and manage insurance cases, guiding clients through their service needs
• Accurately enter and research customer data, interpret policies, and initiate claims as needed

Required qualifications

• Post-secondary education or equivalent work experience
• Experience in a customer service call center environment is highly preferred
• Fluency in French is required for this role
• Flexibility to work a rotating schedule between 6:30am and 12:30am Eastern Time
• Strong multi-tasking abilities, including typing while engaging with customers