Bilingual Customer Service Associate

Job Summary

Providing remote support, the full-time Bilingual Customer Service Associate will manage inbound and outbound patient calls regarding billing inquiries, complaints, and requests while ensuring high levels of patient satisfaction.

Key responsibilities

• Handles incoming calls and inquiries from patients, providing accurate information and resolving issues
• Utilizes computer systems to document interactions and manage patient billing questions
• Negotiates payment plans and educates patients on financial assistance programs to resolve financial liabilities

Required qualifications

• Demonstrated experience in customer service, collections, or a call center environment
• Bilingual certification through Alta Language Testing
• Basic computer skills
• Knowledge of excellent customer service behaviors