Bilingual Customer Service Coordinator

Job Summary

A company is looking for a Bilingual Customer Service Coordinator - Remote.

Key Responsibilities

• Field inbound calls and assist customers with inquiries regarding services and website navigation
• Resolve customer issues by researching and providing information or escalating unresolved problems
• Maintain call center database and ensure equipment is operational by following established procedures

Required Qualifications

• High School Diploma or equivalent
• Minimum of one year of Customer Service or Call Center experience
• Bilingual in Spanish is required
• Proficiency with MS Word, Excel, and Outlook; PC literacy is required
• Ability to work in a structured environment and adhere to regulatory and compliance requirements