Bilingual Customer Service Coordinator

Job Summary

A company is looking for a Bilingual Customer Service Coordinator - Remote.

Key Responsibilities

• Field inbound calls from customers and assist with inquiries regarding services and website navigation
• Resolve customer issues by researching and providing information or escalating unresolved problems
• Maintain call center database and keep equipment operational by following established procedures

Required Qualifications

• High School Diploma or equivalent
• Minimum of one year of Customer Service or Call Center experience
• Bilingual in Spanish is a must
• Proficiency with MS Word, Excel, and Outlook
• Ability to work in a structured environment adhering to regulatory and compliance requirements