Bilingual Customer Service Coordinator

Job Summary

Providing remote support, the full-time Bilingual Customer Service Coordinator will manage inbound customer inquiries, assist with service-related questions, and navigate website functionalities while ensuring a high level of service.

Key responsibilities

• Field inbound calls and clarify customer inquiries regarding services and website access
• Research and resolve customer issues, implementing solutions or escalating as necessary
• Maintain the call center database by accurately entering information and fulfilling customer requests

Required qualifications

• High School Diploma or equivalent
• Minimum of one year of Customer Service or Call Center experience
• Bilingual in Spanish is essential
• Proficiency in MS Word, Excel, and Outlook; PC literacy required
• Ability to handle customer interactions professionally, including managing difficult conversations