Bilingual Customer Service Coordinator

Job Summary

Providing end-to-end support for customer inquiries, the full-time Bilingual Customer Service Coordinator will manage incoming service requests and follow up on work orders while working remotely and requiring proficiency in both French and English.

Key responsibilities

• Answer incoming service requests via phone, chat, email, and online, responding to customer inquiries and escalating as necessary
• Generate and follow up on service request work orders, scheduling meetings and coordinating logistics as needed
• Update company systems and customer service databases, running and distributing various ad hoc reports for review

Required qualifications

• High School Diploma or equivalent experience with up to 2 years of job-related experience
• Proficiency in both English and French for regular communication with clients and staff
• Working knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Strong organizational skills with an inquisitive approach
• Basic math skills for calculating simple figures such as percentages and discounts