Bilingual Customer Service Manager

Job Summary

A company is looking for a Customer Service Manager - Bilingual.

Key Responsibilities

• Lead a team of client specialists to deliver excellent customer service and drive company priorities
• Analyze data to prepare action plans for performance improvement and exceed key performance metrics
• Train and develop team members while fostering a culture of motivation and empowerment

Required Qualifications

• Proven work experience as a customer service manager or in a related field
• Bilingual in Spanish and English is required
• Experience working with BPOs is strongly preferred
• Bachelor's degree in business administration, accounting, or a related field preferred
• Knowledge of customer service software, systems, and tools