Bilingual Customer Service Operator

Job Summary

Seeking a bilingual French-speaking Customer Service Support Operator, the full-time contract position will manage the scheduling and coordination of field service resources, ensuring effective communication with customers and stakeholders in a remote work environment.

Key responsibilities

• Coordinate and optimize the allocation and deployment of field service resources to meet customer commitments
• Manage customer communications throughout service events, including complex scheduling and priority discussions
• Collaborate with field management and stakeholders to resolve scheduling and service challenges

Required qualifications

• Associates Degree
• 2+ years of experience in service coordination, scheduling, dispatch, or field operations
• Bilingual French-speaking
• Experience in a medical device or healthcare environment (preferred)
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook