Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual English and Japanese Customer Service Representative.

Key Responsibilities

• Ensures quality customer service for internal and external customers
• Responds to incoming customer service requests via calls, emails, and chats
• Identifies and assesses customers' needs quickly and accurately

Required Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of customer service experience with analyzing and solving customer problems
• 1+ years of experience with Windows personal computer applications
• Bilingual fluency in English and Japanese