Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative (English/Spanish).

Key Responsibilities

• Handle inbound calls from members, medical facilities, transportation providers, and health plans in both English and Spanish
• Gather and enter detailed trip information to ensure successful ride scheduling and completion
• Confirm member eligibility, respond to inquiries, and document member concerns according to internal guidelines

Required Qualifications

• High school diploma or equivalent
• Minimum of one (1) year of inbound call center experience in a high call-volume environment
• Fluency in English and Spanish (verbal and written)
• Ability to type at least 35 words per minute accurately
• Must pass a criminal background check and sanctions screening