Bilingual Customer Service Representative

Job Summary

Providing exceptional support to consumers, the full-time Bilingual Customer Service Representative will respond to inquiries via phone, text, and chat while working remotely and adhering to a fixed schedule.

Key responsibilities:

• Answer incoming communications and troubleshoot consumer product issues
• Provide product information and recommendations based on consumer needs
• Log customer interactions accurately using various CRM tools in compliance with standards

Required qualifications:

• Bilingual in English and French
• Experience in a high-volume call center environment
• Ability to work with multiple systems and communication channels simultaneously
• Strong understanding of customer service etiquette and quality assurance standards
• Willingness to undergo intensive training and self-study