Bilingual Customer Service Representative

Job Summary

To support customer needs, the full-time Bilingual Customer Service Representative will manage email communications, conduct outbound calls, and document customer transactions while working remotely.

Key responsibilities

• Review and respond to all email communications within 24 hours
• Conduct outbound calls and document all customer interactions in the host system
• Ensure compliance with regulatory guidelines and safeguard PHI in accordance with security policies

Required qualifications

• High School diploma or GED
• 1 year of call center experience
• Six months of healthcare claims experience
• Basic mathematical and intermediate typing skills
• Ability to work in a private, distraction-free environment