Bilingual Customer Service Representative
Job Summary
Providing exceptional customer support, the full-time Bilingual Customer Service Representative will handle inbound calls and emails from members and providers, ensuring accurate data input and high-quality service in a remote setting.
Key responsibilities
- Identify and prioritize caller needs, formulating appropriate resolutions
- Maintain customer satisfaction while collaborating with other teams as necessary
- Educate callers on program benefits and provide accurate information about services
Required qualifications
- High School Diploma
- Prior experience in a customer service-related field preferred
- Medical records experience and knowledge of valid ROI requests
- Understanding of HIPAA regulations preferred
- Bilingual in English and Spanish is mandatory
Complete Job Description
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