Bilingual Customer Service Representative

This job has been removed
Location: Remote
Compensation: Hourly
Staff Reviewed: Fri, May 31, 2024
This job expires in: 13 days

Job Summary

A company is looking for a Part Time Bilingual (Spanish) Customer Service Representative.

Key Responsibilities:
  • Handle inbound calls in both English and Spanish from health plan members regarding transportation services
  • Meet productivity metric goals including Average Handle Time, Quality Assurance, and Customer Satisfaction
  • Follow HIPAA and compliance protocols to protect members' health information

Required Qualifications:
  • Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
  • Fully bilingual in English and Spanish
  • High School degree or equivalent
  • Must have a secure, distraction-free workspace and reliable internet connection
  • Must be able to adapt to a high and fast-paced call volume

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