Bilingual Customer Service Representative

Job is Expired

Location: Remote

Compensation: Hourly

Staff Reviewed: Fri, May 31, 2024

Job Category: Customer Service

Weekly Hours: Part Time

Career Level: Entry Level

Job Summary

A company is looking for a Part Time Bilingual (Spanish) Customer Service Representative.

Key Responsibilities:

Handle inbound calls in both English and Spanish from health plan members regarding transportation services
Meet productivity metric goals including Average Handle Time, Quality Assurance, and Customer Satisfaction
Follow HIPAA and compliance protocols to protect members' health information

Required Qualifications:

Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
Fully bilingual in English and Spanish
High School degree or equivalent
Must have a secure, distraction-free workspace and reliable internet connection
Must be able to adapt to a high and fast-paced call volume

COMPLETE JOB DESCRIPTION

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Job is Expired

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