Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual (English/Spanish) Customer Service Support Representative.

Key Responsibilities

• Answer 80+ inbound calls daily from patients, doctor's offices, and private insurance carriers
• Assist primarily Spanish-speaking customers with inquiries and payment plans
• Utilize multiple resources to resolve patient inquiries while maintaining performance goals

Required Qualifications, Training, and Education

• High School Diploma or equivalent required
• Professional fluency in both English and Spanish
• Previous medical and/or call center experience is a plus
• Ability to work in a fast-paced environment
• Proficiency in navigating multiple computer applications