Bilingual Customer Service Representative

Job Summary

A company is looking for a Bi-Lingual (English/Spanish) Customer Service Representative.

Key Responsibilities

• Deliver exceptional customer experiences and manage inbound calls for product and warranty inquiries
• Provide clear solutions for product and technical support while documenting customer interactions
• Meet daily performance targets and resolve challenging consumer situations positively

Required Qualifications

• High School diploma or equivalent required
• 2 years of experience in a contact center or fast-paced customer service environment required
• Proficient in Spanish, both verbal and written
• Proficient PC skills, particularly in Microsoft Office suite
• Ability to thrive in a focused work environment with high observation demands