Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative *Chinese Bilingual*.

Key Responsibilities

• Handle inbound and outbound calls from members, providers, and other stakeholders, documenting all interactions
• Assist members with appointment scheduling, eligibility verification, and resolving concerns
• Communicate effectively with members regarding authorization status, complaints, and outreach projects

Required Qualifications

• High School Diploma or GED
• Experience using Microsoft applications such as Word, Excel, and Outlook
• At least one year of customer service experience or equivalent education and experience
• Bilingual in Cantonese or Mandarin
• Previous work experience in a healthcare setting is preferred