Bilingual Customer Service Representative

Job Summary

A company is looking for Bilingual Customer Service Representatives to provide exceptional customer support remotely.

Key Responsibilities:

• Handle a moderate to high volume of customer calls daily, providing fast and effective solutions
• Meet established activity targets and key performance indicators (KPIs)
• Complete necessary follow-up documentation after each interaction

Qualifications & Key Competencies:

• 2+ years of technical/product support experience
• Proficiency in Microsoft Office, especially Excel, at a moderate level
• At least one year of customer service or sales experience preferred
• Experience in a fast-paced contact center environment preferred
• A college or university degree is an asset