Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative (REMOTE).

Key Responsibilities

• Provide exceptional service through inbound and outbound calls, emails, and chats in both English and Spanish
• Assist patients, caregivers, healthcare providers, and pharmacies with inquiries and scheduling, resolving issues with empathy and professionalism
• Troubleshoot technical issues and maintain organized records of all interactions

Required Qualifications

• High school diploma or equivalent
• Quiet, private workspace at home with a wired high-speed internet connection
• At least 1 year of customer service or call center experience
• Proficiency in Microsoft Windows/Office applications and ability to operate computer equipment
• Fluency in Spanish and English (bilingual candidates required)