Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Bilingual English/Japanese.

Key Responsibilities

• Handle outpatient cases, hospitalization arrangements, and patient transportation independently
• Manage death case arrangements and confirm necessary information for foreign visitors' projects
• Review invoices and reimbursement claims to ensure accuracy and legitimacy, reporting necessary information to clients

Required Qualifications

• High School Diploma or Equivalent (GED) required
• Business-level proficiency in Japanese and English
• Basic knowledge of travel insurance policies and related systems
• Interpersonal negotiation skills and business manners
• Ability to respond accurately and manage time effectively