Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual in Spanish Customer Service Representative I.

Key Responsibilities

• Manage inbound inquiries regarding health plan benefits, claims, and billing from customers
• Document relevant information and provide appropriate responses to customer inquiries
• Resolve customer complaints and de-escalate stressful situations while meeting performance goals

Required Qualifications

• Bilingual in Spanish and English
• At least 1 year of call center experience
• Ability to handle a high call volume of 50-100 calls daily
• Demonstrated proficiency in computer applications and typing skills
• Ability to maintain confidentiality of protected health information