Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative responsible for providing exceptional customer service in a remote setting.

Key Responsibilities

• Handle incoming calls from customers regarding inquiries, orders, and technical support, providing accurate and courteous responses
• Resolve customer issues by identifying root causes and utilizing resources to ensure satisfaction
• Maintain product knowledge and assist customers with order processing, account management, and record interactions accurately

Required Qualifications

• High School Diploma
• Basic customer service and phone handling experience
• Familiarity with basic computer applications and data entry
• Ability to adapt to a demanding environment with shifting priorities
• Commitment to confidentiality and professionalism in customer interactions