Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Health Care Customer Service Representative.

Key Responsibilities

• Handle inbound and outbound calls to resolve billing and payment issues
• Respond to information requests from patients/account holders professionally
• Follow client-specific protocols and monitor payment arrangements

Required Qualifications, Training, and Education

• 1+ years of experience in a Call Center or Customer Service role
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to work in a fast-paced, deadline-oriented environment
• Flexibility in scheduling, including evening and Saturday work
• Bilingual candidates preferred for additional support on bilingual calls