Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative responsible for providing efficient and courteous responses to customer inquiries.

Key Responsibilities

• Receive and manage incoming calls from customers regarding inquiries, orders, and technical support
• Resolve customer issues by identifying root causes and utilizing available resources
• Maintain product knowledge and assist customers with order placement and account management

Required Qualifications

• High School Diploma
• Basic customer service and phone handling experience
• Familiarity with basic computer applications and data entry
• Ability to adapt in a demanding environment with shifting priorities
• Commitment to maintaining confidentiality and professionalism in customer interactions