Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (CSR) who is a Spanish and English speaker for a remote position.

Key Responsibilities

• Provide customer support through multiple channels (call, chat, email)
• Assist clients by offering solutions and responding to inquiries in a timely manner
• Manage and strengthen customer relationships to ensure excellent service

Required Qualifications

• Advanced spoken and written Spanish skills (C1+)
• Intermediate spoken and written English skills (B2+)
• Availability to work five days a week, including weekends
• Ability to work in rotating shifts for 8 hours a day
• Good computer skills and ability to empathize in writing