Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Health Care Customer Service Representative.

Key Responsibilities

• Handle inbound and outbound calls to resolve billing and payment issues
• Provide information and support to patients/account holders professionally
• Follow client-specific protocols and enter payment arrangements as needed

Required Qualifications, Training, and Education

• 1+ years of experience in a call center or customer service role
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to work in a fast-paced, deadline-oriented environment
• Demonstrated flexibility in scheduling, including evenings and weekends
• Bilingual candidates preferred for additional support on calls