Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative (Japanese).

Key Responsibilities

• Respond to inbound calls and follow up on inquiries related to benefits, claims, enrollment, and account access
• Navigate multiple internal systems to research information, update records, and log call details accurately
• Communicate effectively in both Japanese and English to provide a positive customer experience and resolve issues

Qualifications

• Fluency in reading, writing, and speaking both Japanese and English, with Japanese ideally as a first language
• A high school diploma or equivalent, with at least two years of customer service experience
• Experience in a phone-based, fast-paced environment while managing multiple systems
• Call center, healthcare, or medical-related experience is a plus