Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual (English/Spanish) Customer Service Support Representative.

Key Responsibilities

• Answer over 80 inbound calls daily from patients, doctor's offices, and insurance carriers, primarily assisting Spanish-speaking customers
• Initiate payment plans for patients with outstanding balances and utilize multiple resources to resolve inquiries
• Maintain performance goals and achieve proficiency in processes after completing a structured training program

Required Qualifications, Training, and Education

• High School Diploma or equivalent required
• Professionally fluent in both English and Spanish
• Previous medical and/or call center experience is a plus
• Able to work and learn in a fast-paced environment
• Proficiency in navigating multiple computer applications and performing alpha-numeric data entry