Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Services Representative.

Key Responsibilities

• Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options
• Explain billing statements, balances, and payment plans in a clear and compassionate manner
• Document interactions accurately in billing and patient management systems

Required Qualifications

• Bilingual in English and Spanish
• High school diploma or equivalent
• Experience in a call center or customer-oriented environment
• Proficient MS Office skills
• Home internet required with a minimum of 20 mbps download/10 mbps upload speed