Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative (Remote) who is fluent in Spanish and English.

Key Responsibilities

• Answer inquiries from patients regarding account charges, insurance payments, and balances due
• Set up payment plans for patients and maintain communication regarding those plans
• Perform clerical duties such as collecting balances due and recording payments

Required Qualifications, Training, and Education

• 1+ year of Customer Service/Call Center experience, preferably in medical or healthcare
• Knowledge of Explanation of Benefits (EOBs) is preferred
• Minimum of a High School diploma or equivalent (GED); continuing education is preferred
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a fast-paced team environment