Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative (Spanish & English) - Seasonal (Remote/WFH).

Key Responsibilities

• Handle inbound calls addressing customer inquiries and complaints in a Financial/Bank Services environment
• Maintain a positive and professional attitude while resolving service problems and ensuring customer satisfaction
• Escalate customer complaints to the Operations Supervisor when necessary and ensure efficient resolution

Required Qualifications and Education

• At least 6 months of BPO experience
• High school education completed
• Fluent in both English and Spanish
• Available to work Full-Time with a flexible schedule, including evenings and weekends
• Strong interpersonal skills and capable of handling escalated situations