Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative who is fluent in English and Spanish.

Key Responsibilities

• Respond to incoming customer calls regarding water or wastewater services
• Educate customers on billing details and available assistance programs
• Provide accurate information and solutions to ensure high customer satisfaction

Required Qualifications

• High School Diploma or GED is required
• Fluent in Spanish and English
• 1 year of customer service experience is required
• 1 year of call center experience is preferred
• Ability to maintain a high level of confidentiality in dealing with customer information