Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual (English/Spanish) Customer Service Support Representative for remote patient customer service.

Key Responsibilities

• Answer over 80 inbound calls daily from patients, doctor's offices, and private insurance carriers, primarily assisting Spanish-speaking customers
• Initiate payment plans for patients with outstanding balances and utilize multiple resources to resolve inquiries
• Maintain performance goals and become proficient in processes after completing a structured training program

Required Qualifications

• High School Diploma or equivalent required
• Fluency in both English and Spanish, with a focus on exceptional customer service
• Previous medical and/or call center experience preferred
• Ability to work in a fast-paced environment and learn quickly
• Proficiency in navigating multiple computer screens and applications