Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative.

Key Responsibilities

• Answer customer inquiries via phone and email
• Manage and resolve customer complaints while providing product and service information
• Document call information and process orders in accordance with standard procedures

Required Qualifications

• Minimum 1 year experience in a Call Center Customer Service role
• High School Diploma
• Basic computer skills and proficiency with Microsoft Office Suite
• A passion for customer advocacy
• Ability to prioritize work and manage time effectively