Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative to join their Member and Provider Services team.

Key Responsibilities

• Develop a comprehensive understanding of processes, procedures, and tools associated with the business model
• Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations
• Participate in process improvement projects and ensure compliance with operational and regulatory standards

Required Qualifications

• Bilingual in Spanish and English with full professional proficiency
• 1+ years of experience in a high-volume or customer-focused setting
• 1+ years of healthcare experience
• High school diploma or GED