Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Bilingual - Remote - SCA).

Key Responsibilities

• Support the Medicare Appeal process by answering calls and resolving customer inquiries
• Utilize automated systems for data entry and information retrieval
• Maintain knowledge of internal policies and procedures, and adhere to HIPAA regulations

Required Qualifications

• High School diploma or equivalent
• Minimum of two years of customer service experience
• Bilingual in Spanish and English
• PC proficiency, including Microsoft Office Suite
• Knowledge of medical terminology and the health insurance industry preferred