Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Spanish/English Customer Expert to provide customer support in a remote setting.

Key Responsibilities

• Manage high volumes of inbound and outbound customer contacts professionally
• Address and resolve complaints regarding billing, payments, and account adjustments
• Maintain accurate records of customer interactions within the CRM system

Required Qualifications

• Bilingual in Spanish and English
• Minimum of 6 months customer service experience
• High School Graduate or GED
• Ability to type 25 words per minute
• Comfort with desktop computer systems and Windows operating systems